All our services have the CR GUARANTEE. These are our commitments:
SERVICE GUARANTEE BASED ON 7 REASONS
- TRANSPARENCY: You will receive a previous estimate, which will be strictly respected after approval. For those matters in which it is not possible to fix the service price in advance, we will send you a detailed time report with the desired periodicity.
- INFORMATION: Through anyone of our Lawyers, together with our administration team, you may access all documents regarding your company’s matters.
- APPROACH suited to the needs of your business, of which we will acquire deep knowledge, by means of the CI-program (“Client Insight”) we offer you the possibility of having one of our professionals working during two weeks in your company.
- PERMANENTLY: You will have the contact details of one of our professionals that you may contact 24 hours a day, 7 days a week in case of urgency.
- OPEN to criticism, which you may express through the different tools we use to know our clients’ needs. Once a year we carry out a quality survey, additionally when closing significant issues we also send customer satisfaction surveys.
- EXCELLENCE: We have implemented processes to control that our service quality complies with the highest standards.
- COMPREHENSIBLE:Your company may request two “in-house” training sessions per year in current legal topics related to our law firms’ practice area.